Support Center

Find quick answers, troubleshoot playback, or reach our team directly. We're happy to help you get GoIPTV Pro working with your own IPTV source.

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The fastest way to reach us is by email. We typically reply within 1–2 business days.

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Frequently Asked Questions

No. GoIPTV Pro is only a media player. It does not provide, host, sell, or distribute any IPTV subscriptions, channels, movies, series, or playlists. You must add your own legally obtained IPTV source to use the app.
Open the app and go to the add-source screen. Enter the details from your own provider — your Xtream Codes server, username, and password. Once saved, the app loads and plays the streams from that source.
This is almost always related to your source or internet connection, not the player. Check that your source URL or login is correct and still active, confirm your internet connection is stable, and verify your subscription with your own provider. See the Troubleshooting section below for step-by-step checks.
Email us at support@goiptvapp.pro. Please include your device model, app version, and a short description of the issue so we can help you faster.
The app is a media player. Any content you play requires a source that you obtain and pay for separately through your own provider. GoIPTV Pro does not sell content.
GoIPTV Pro supports Xtream Codes login details. The source must be provided by you.

Troubleshooting

If a stream won't play or the app behaves unexpectedly, try these steps in order:

  1. Check your internet connection. Try loading a website or another app to confirm you are online. A weak or unstable connection is the most common cause of buffering.
  2. Verify your source details. Re-enter your Xtream Codes username, password, and server address exactly as provided to you.
  3. Confirm your source is active. Contact your own IPTV provider to make sure your subscription or playlist has not expired or been disabled.
  4. Restart the app. Fully close GoIPTV Pro and reopen it to clear temporary issues.
  5. Restart your device. A device restart resolves many network and playback glitches.
  6. Update the app. Make sure you are running the latest version from the App Store.
  7. Still stuck? Email support@goiptvapp.pro with your device model, app version, and details of the problem.